Configurable Training Modules For:
Conflict Resolution

Being a Contributing Team Member

In today's workplace, people are expected to be contributing team players, usually on several teams at once. Effective contribution is supported by understanding the personal characteristics required, defining and meeting expectations, clarifying perceptions and reality, and enhancing perceptions among team members.
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Bringing Conflict Into the Open

Many organizations have challenges when conflict is avoided, where some people are unaware of issues, and when difficult topics are not brought out into the open. Conflict can be constructive when people understand the sources of conflict and the issues are clarified.
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Communicate with Diplomacy and Tact

This module gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way. They will learn to speak honestly and tactfully, give and receive constructive feedback, and use mediation skills to help others find common ground when holding opposing viewpoints.
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Communicating Across Generations

This module provides insights to help you honor, appreciate, and identify with different generations. As you learn to connect and communicate more effectively with one another, you can begin to view differences as healthy and see how they provide exciting opportunities to collaborate on innovative solutions.
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Conflict - Maintaining Emotional Control

Maintaining emotional control when you deal with relationship conflicts is probably the most important step, and the most difficult. People can reduce escalation of negative attitudes by understanding and controlling the six elements of the conflict cycle, learning methods to process anger, creating healthy alternatives to destructive responses, and creating dialogue to discuss the issue while maintaining control.
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Conflict as a Growth Opportunity

Many people avoid conflict because they don't see the important breakthroughs that can occur when issues are brought into the open and resolved. People need to understand and analyze organizational barriers and take action to build trust.
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Conflict Mediation

Mediation becomes an alternative to consider when a third person intercedes to help two opposing parties work toward a solution. Mediators create constructive discussion by getting people to establish ground rules, give people the opportunity to clarify the problem, gather information, generate options, negotiate solutions, and reach agreement.
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Conflict to Collaboration

Organizations look for collaborative solutions when people need to tap into others for skills, expertise, creativity, innovation, and fresh perspectives. An effective process for collaboration includes goal definition, fact finding, issue definition, requesting help, exploring options, implementation, and follow up.
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Dealing with Difficult Team Members

People often contribute to team dysfunction without being aware of their negative behavior, or knowing how to address these behaviors in others. Dealing with difficult people starts with identifying disruptive actions, understanding the dynamics and stages of group reactions, and addressing issues with candor and tact.
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Disagree Agreeably

This module provides insights into your own personality and into how you react when you must deal with differences of opinion surrounding your 'hot buttons'. You will learn to control your emotions, give others the benefit of the doubt, and to express your opinions in ways that allow for acceptance, agreeable outcomes, and improved productivity.
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Ending a Successful Team

Too often, the valuable lessons learned in the team process are lost when the team disbands. Months or years of growth in the team’s knowledge and many of the final recommendations are left behind. When bringing closure to a team, capture collective learning and clearly identify who will take responsibility for assuring follow-through.
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Establishing an Effective Team

Establishing a new team or renewing an existing one is the responsibility of everyone on the team. Effective teams are built on establishing a common vision, creating building blocks for communication and collaboration, identifying and planning for roadblocks, and establishing accountability.
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External Partnerships

Most organizations work closely with external consultants, vendors, advisors, suppliers, and clients to maximize their own effectiveness. Effective partnerships include understanding the dynamics of team growth over time, defining the team purpose, and negotiating clear expectations.
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Foundation for Success

In this module, we establish a foundation for your professional and personal growth and achievement. You will create a personal vision that helps expand your comfort zones and enables you to welcome new challenges.
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Internal Conflict Resolution

People respond to internal conflict in a range of attitudes from passive, to assertive and aggressive. Understanding the sources of conflict like processes, team roles, interpersonal relationships, direction of the team, and external factors helps people to take personal responsibility and develop conflict strategies.
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Interpersonal Competence for Career Growth

In this module, you will examine the role that interpersonal relationships play in your career success. You chart the relationships that will be most critical to your success in the future and set goals for strengthening those relationships.
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Interpersonal Competence: Best Practices

In this module, you analyze ways you can be more productive and professional in your work relationships. Starting with a broad view of areas where you could improve your interaction with others, you will commit to specific actions with timetables for making our professional relationships stronger.
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Interpersonal Competence: Connect with Others

In this module, you will explore the impact on your professional development when you apply Dale Carnegie's principles for building trust and rapport. These nine principles form the basis for establishing respectful and understanding professional relationships.
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Interpersonal Competence: Enhance Teamwork

Dale Carnegie's second set of Human Relations Principles are devoted to taking individual action that will encourage and promote successful teamwork. In each of these principles, you practice the art of setting aside your own personal agendas to achieve team unity and cohesion.
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Interpersonal Competence: Influence Change

This module will examine your opportunities to influence change within your organization by influencing the behaviors and attitudes of others. You will identify principles for respectfully and sincerely leading others through periods of change. In addition, you will assess your own attitude and willingness to change your own behavior to positively influence other members of your team.
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Keep Stress and Worry in Perspective

In this module, you will examine ways that you lose your perspective on stress and worry in your lives and develop ways of getting your perspective back on track. You develop stress management strategies based on three pillars of perspective: physical, mental, and social.
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Leveraging Diversity

In this module, you will explore some of your existing attitudes and behaviors to better understand how others might view you. You will discover how your actions toward individuals and groups affect others. You will consider new approaches to build a more cohesive and diverse organization.
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Managing Across Generations

This module provides insights and tools to help you turn the different attitudes and skills each generation brings to the table into powerful performance drivers. We will learn the best approaches to providing feedback and coaching for each generation, resulting in a more rewarding and engaging work environment for both employee and manager.
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Staying Positive in the Face of Layoffs

This module provides insights into how you feel in the current climate of layoffs and how your feelings impact the way how you think and behave. You will apply tools and tips to stay positive and focused on situations you can control, thereby increasing your productivity and value and bouncing back even stronger than ever.
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Stress Reduction through New Work Habits

Anyone can fall into unproductive work habits over a period of time. You drift into routines that are inefficient, become less and less organized, or experience deterioration in your work attitudes. Often, you slip into unproductive work habits without realizing it. Over time, you become comfortable with these work habits, and it can be difficult to break those established patterns.
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Sustaining Measurable Success

Business reality requires that people and organizations will have to constantly get more done, better, and faster, with fewer resources. You have to recognize what is working well and celebrate success, but current accomplishment is not enough. You also have to be able to identify obstacles to continuous improvement and create strategies to sustain success.
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Team Building

Creating alignment and purpose in a team helps promote action, focus, and direction. Teams need to work together to identify and work by the values, vision, and guiding principles that build successful teamwork.
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Understanding Diversity

Diversity in the workplace is increasingly a topic of discussion. Various studies have attempted to quantify the impact of diversity on the success of an organization. While the resulting statistics and conclusions may differ, it remains clear that today's employees and their leaders encounter a wide range of difference when interacting with their colleagues. When addressed poorly, these differences may cause conflict and reduce productivity. When you manage these differences well, this richness of diversity can create an environment of inclusion that produces strong work teams.
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Understanding Generational Diversity

This module offers valuable insights into what makes each generation tick. You'll gain a better understanding of why one group values company loyalty, while another has a 'me first' mindset; why one is team oriented, while the other is fiercely independent; why one works for rewards, while another works only if the work is interesting and fulfilling.
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Valuing Diversity

In this module, you will explore how values may differ and how uncovering shared values can help you bridge differences. You will work with fundamental approaches to stimulate open, honest discussions. You will apply a set of proven principles to foster mutual trust and build a solid basis for pursuing shared goals.
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