Competency Categories for Team Member Engagement

Accountability

Demonstrates personal responsibility. Holds self and others accountable for outcomes that are in alignment with the direction of the organization.

Attitude

Maintains a friendly, positive, and enthusiastic outlook.

Change Management

Proactively seeks opportunities to redirect self, others, and the organization to achieve desired results.

Communication

Advances the abilities of individuals and the organizations through active listening supported with meaningful oral and written presentation of information.

Conflict Resolution

Creates harmony in stressful interpersonal situations and brings people together who have been separated by their differences.

Creative Thinking

Innovative. Incorporates existing ideas and new ideas in a unique approach to resolve issues and capitalize on opportunities.

External Awareness

Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.

Human Resource Management

Manages the process for aligning human capital with organizational goals.

Influence

Consistently directs situations and inspires people for an all-win environment.

Initiative

Proactively makes things happen. Evaluates self and others and takes positive corrective action. Is self-disciplined.

Interpersonal Skills

Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.

Leadership

Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.

Professionalism

Projects an image of maturity and integrity that creates credibility

Results Oriented

Passionate about winning. Dedicated to achieving all-win solutions to situations.

Stress Management

Differentiates between positive and negative stress. Maintains a balance between productive and unproductive attitudes and behaviors.

Teamwork

Organizes work tasks, people, and resources to deliver most effectively on organization goals.

Values

Guided by a personal code of ethics. Demonstrates a strong sense of integrity by working in accordance with their personal values.

Vision

Future-oriented. Develops a future exciting picture of what could and what should be, regardless of what is, for them and their organization.