Competency Categories for Sales Effectiveness

Accountability

Demonstrates personal responsibility. Holds self and others accountable for outcomes that are in alignment with the direction of the organization.

Attitude

Maintains a friendly, positive, and enthusiastic outlook.

Communication

Advances the abilities of individuals and the organizations through active listening supported with meaningful oral and written presentation of information.

Customer Acquisition

Identifies and converts prospects who should be doing business with us into customers who are champions for our organization.

Customer Experience

Creates an environment with customers to maintain a positive long-term relationship. Leverages positive experiences to create customer loyalty and a desire for them to be a champion for our organization.

External Awareness

Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.

Human Resource Management

Manages the process for aligning human capital with organizational goals.

Influence

Consistently directs situations and inspires people for an all-win environment.

Interpersonal Skills

Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.

Leadership

Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.

Management Controls

Exercises necessary management controls to ensure the integrity of the organization's processes.

Professionalism

Projects an image of maturity and integrity that creates credibility

Results Oriented

Passionate about winning. Dedicated to achieving all-win solutions to situations.

Stress Management

Differentiates between positive and negative stress. Maintains a balance between productive and unproductive attitudes and behaviors.

Vision

Future-oriented. Develops a future exciting picture of what could and what should be, regardless of what is, for them and their organization.