Configurable Training Modules For:
Personal Leadership

Build Trust, Credibility, and Respect

This module looks at the relationship between trust, credibility, and respect and provides principles and tools for restoring broken trust and building a trust-driven work environment.
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Business Professionalism 101

This module is an overview of categories important to business relationships - introducing people, business meetings, and the business luncheon or dinner. It also addresses the steps of writing a thank you note. This module also contains a list of recommended books for further information on this topic.
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Coaching: Supportive and Directive Approaches

Coaching associates to help them succeed and to maintain performance standards is often difficult for everyone involved. Managers need to know when to apply either supportive or directive coaching and be able to analyze the readiness level of their people to receive coaching.
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Communicate to Lead

Managers and leaders need to be able to communicate effectively in order to engage and connect with others. This requires listening effectively, avoiding filters or biases, rephrasing, and speaking persuasively.
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Conflict Management

A critical role for managers is the ability to manage conflicts between associates, with subordinates or peers. Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approaches to resolve conflict.
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Delegation

Delegation (rather than dumping) can be used to develop people or to achieve specific organizational outcomes. Identifying who is ready for delegation and using a collaborative process clarifies the level of control needed to affix accountability.
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Focus and Discipline

Solid skills in organizing and prioritizing are highly admired leadership traits. By strengthening these skills you strengthen your image within your organization, and, in particular, with the individuals you lead.
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Global Travel and Culture

Many organizations are finding that they need to provide some basic information to their employees who are representing them in areas outside their home region. Business travel requires planning and organization, along with the ability to research another culture and display cultural sensitivity.
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Handling Mistakes

Taking corrective action with employees is a necessary and often difficult process for managers. Constructive feedback, along with the right process and a human relations approach, moves people from resistance to relating to their mistakes.
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Lead Effective Meetings

This module covers the human relations skills essential for building cooperation and positive results in meetings as well as the three components of an effective meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up.
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Leading Strong Teams

Being an effective leader of a team requires the ability to capitalize on a wide range of personalities, skills, and abilities. Leaders must be able to analyze and capitalize on team strengths, work with diverse styles, and create a competitive spirit that builds cooperation.
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Motivation

It's often said that people join companies and leave managers. Poor leaders are often cited as the number one reason that people change companies. All managers can impact motivation by understanding the differences between maintenance and motivation, using tangible and intangible rewards, and focusing on appealing to a sense of belonging and importance.
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Multi-Tasking

The right-sizing efforts of recent years have left everyone with the dilemma of doing more, better, faster, with less resources. This requires employees to wear many hats and focus on a wide variety of projects, initiatives, and activities at any given time. The expectation is that they will do this flawlessly without letting performance suffer.
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Network through Community Service

More and more people of all professions are recognizing the value of networking in order to meet people and develop new professional relationships. Organizations find a return on investment as well. The next stage of networking moves beyond the traditional methods and often includes community service opportunities.
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Network to Build Business Connections

The fastest way that you can expand your network is to connect with someone else's network. In addition to expanding your own network, you can benefit others by connecting your network to theirs. In other words, it isn't just who you know, it is who wants to know you, and who wants to know the people you know.
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Networking to Build Your Personal Brand

Personal branding is the message you send and the message that others receive about you. How do you want to stand out from the crowd and have people remember you? Do you want to be known as a problem solver, an outstanding team member, a diplomatic change agent? Do you want to be perceived as polished, professional, and friendly? For others to receive your intended message, it must be genuine and authentic.
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Networking to Promote Your Organization

In a time when organizations are running leaner, individuals from all ranks must maximize their value, create mutually beneficial partnerships, sell their organization's benefits, and increase business connections.
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New Employee Orientation

Planning and delivering an effective new employee orientation is a win-win opportunity. In addition to reducing start-up costs, it provides a warm welcome to integrate new employees into the organization's culture and improves employee loyalty and retention.
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Performance Appraisals

Creating a performance management culture makes performance appraisal an ongoing process rather than a yearly event that is generally stressful and subjective. An effective appraisal meeting includes establishing rapport, discussing positive and negative results with objectivity, agreeing on specific improvement areas, and setting expectations for future performance.
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Performance Defined

Defining clear performance expectations that relate to the organization's vision, mission, and values creates win-win outcomes. Identifying key result areas and SMART performance standards in these areas develops clarity. Duties, activities, and skills, knowledge and abilities are aligned to create measurable results.
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Planning

With limited resources and lack of time, many people become responsive, rather than proactive by planning. An eight step planning process establishes the desired outcome, clarifies the current situation, and sets specific goals and timetables to achieve required results.
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Time Control to Work on Your Business

Effective managers need to transition from doing to leading and from working in the business to working on the business. By analyzing where time goes, and taking steps to better utilize your time, an effective manager is able to address routine situations and still move the business forward.
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Time Management

The two major keys to time management are understanding where time is spent, and focusing efforts on issues with higher levels of importance. You can avoid the tyranny of the urgent by evaluating your activities and applying five proven time management approaches.
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Vision, Mission,and Values

Defining clear vision, mission, and value statements creates a climate of focus and direction for an organization. Developing and communicating these statements in a team environment increases buy-in and helps align individual performance with strategic goals.
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