Configurable Training Modules For:
Organizational Leadership

Business Professionalism 101

This module is an overview of categories important to business relationships - introducing people, business meetings, and the business luncheon or dinner. It also addresses the steps of writing a thank you note. This module also contains a list of recommended books for further information on this topic.
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Coaching: Supportive and Directive Approaches

Coaching associates to help them succeed and to maintain performance standards is often difficult for everyone involved. Managers need to know when to apply either supportive or directive coaching and be able to analyze the readiness level of their people to receive coaching.
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Communicate to Lead

Managers and leaders need to be able to communicate effectively in order to engage and connect with others. This requires listening effectively, avoiding filters or biases, rephrasing, and speaking persuasively.
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Conflict Management

A critical role for managers is the ability to manage conflicts between associates, with subordinates or peers. Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approaches to resolve conflict.
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Delegation

Delegation (rather than dumping) can be used to develop people or to achieve specific organizational outcomes. Identifying who is ready for delegation and using a collaborative process clarifies the level of control needed to affix accountability.
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Ethical Leadership

Ethical leadership requires a consistency of behavior and attitude that can be challenged each day. Ethical leaders have boundaries within which to operate. They serve as role models to others inside of the organization, and outside of the organization, as to what behavior is acceptable.
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Handling Mistakes

Taking corrective action with employees is a necessary and often difficult process for managers. Constructive feedback, along with the right process and a human relations approach, moves people from resistance to relating to their mistakes.
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Lead Effective Meetings

This module covers the human relations skills essential for building cooperation and positive results in meetings as well as the three components of an effective meeting leadership strategy: pre-meeting planning, managing the meeting, and post-meeting follow-up.
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Leading Strong Teams

Being an effective leader of a team requires the ability to capitalize on a wide range of personalities, skills, and abilities. Leaders must be able to analyze and capitalize on team strengths, work with diverse styles, and create a competitive spirit that builds cooperation.
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Motivation

It's often said that people join companies and leave managers. Poor leaders are often cited as the number one reason that people change companies. All managers can impact motivation by understanding the differences between maintenance and motivation, using tangible and intangible rewards, and focusing on appealing to a sense of belonging and importance.
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New Employee Orientation

Planning and delivering an effective new employee orientation is a win-win opportunity. In addition to reducing start-up costs, it provides a warm welcome to integrate new employees into the organization's culture and improves employee loyalty and retention.
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Performance Appraisals

Creating a performance management culture makes performance appraisal an ongoing process rather than a yearly event that is generally stressful and subjective. An effective appraisal meeting includes establishing rapport, discussing positive and negative results with objectivity, agreeing on specific improvement areas, and setting expectations for future performance.
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Performance Defined

Defining clear performance expectations that relate to the organization's vision, mission, and values creates win-win outcomes. Identifying key result areas and SMART performance standards in these areas develops clarity. Duties, activities, and skills, knowledge and abilities are aligned to create measurable results.
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Planning

With limited resources and lack of time, many people become responsive, rather than proactive by planning. An eight step planning process establishes the desired outcome, clarifies the current situation, and sets specific goals and timetables to achieve required results.
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Strategic Planning

Strategic planning used to be about identifying key activities that would successfully help the organization survive from year to year. Today, strategic planning is about challenging the way things are done, the way the organization operates, and sparking a revolution within the organization to become what it may not be today. Strategic planning is more than just a list of short term goals and activities. It is about aligning short term objectives to achieve long-term success.
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Time Control to Work on Your Business

Effective managers need to transition from doing to leading and from working in the business to working on the business. By analyzing where time goes, and taking steps to better utilize your time, an effective manager is able to address routine situations and still move the business forward.
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Time Management

The two major keys to time management are understanding where time is spent, and focusing efforts on issues with higher levels of importance. You can avoid the tyranny of the urgent by evaluating your activities and applying five proven time management approaches.
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Vision, Mission,and Values

Defining clear vision, mission, and value statements creates a climate of focus and direction for an organization. Developing and communicating these statements in a team environment increases buy-in and helps align individual performance with strategic goals.
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