Liberty Hospital

Business Challenge

A hospital was primarily interested in being ahead of its competition. The leadership of the hospital realized that an organizational culture change would set this facility apart. In the client's words, they wanted the hospital to become a more people-oriented culture, "more like the family atmosphere" it used to enjoy when it first opened.

The hospital was also looking to reduce turnover. The highly competitive market translates into intense competition between employers, which leads to many employees moving from one hospital to the next. By investing in its people, this hospital would likely increase loyalty, as well as establish the critically needed trust in its leadership.

Solution

The participants went through a leadership and management program tied in with a communications, human relations skills and presentations program over a period of eight-sessions.

Results

The client witnessed a behavioral change in the way people dealt with each other and their level of teamwork. Efforts to generate an organizational culture change through the training yielded an entirely new environment. It's an environment that leads to reduced turnover rate and restores the "family atmosphere" that will set the hospital on a different level from its competitors.