A Healthcare Performance Measurement Improvement Services Company

Business Challenge

To retain a leadership postion in its market the company needed to expand the capability of its service and sales teams, especially the individuals that would travel to client sites to deliever presentations.

Solution

Dale Carnegie Training delivered a customized Presentation Effectiveness seminar. The seminars incorporate a variety of training methods, including group interaction, one-on-one critiques and facilitation.

Results

The benefits have been tangible and significant. To measure performance, the company surveys the attendees at every presentation. Since engaging Dale Carnegie Training, the average score for Likelihood to Recommend this Speaker has increased from 85 to 90, and the average score for Presentation Style has increased from 84 to 90. More importantly, the number of trained service consultants on the road presenting to clients has more than doubled, providing the company with many more opportunities to provide improvement solutions and stay out in front of the competition. The Presentation Effectiveness seminar is now part of the employee orientation program.